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Participant and Practice Lead - MeltonEveryday Independence
We are seeking a Practice Leader who is passionate about the participant experience and achieving high impact outcomes for people with a disability Everyday Independence started over 20 years ago in Bendigo, regional Victoria. We have a strong commitment to the communities that we support and with leadership from the 2020 Telstra Business Woman of the year, Leanne Healey, it’s no wonder our success means that we are growing Participant and Practice Lead Location – Melton Salary $64,000-$76,000 plus super As a Practice and Participant Lead, you will have a growth mindset, be adaptable, solution orientated, outcome driven and invested in making a difference in people’s lives. The Participant and Practice Leader will lead Customer service and Relationship Management and support our ever growing teams and successfully deliver our vision: to support people and families with a disability to live an everyday life, every day.
We are looking for a person who is passionate about customer service and relationship building with experience working in a health, disability or community setting. The ability, enthusiasm and energy to work in a dynamic, fast paced and changing environment to deliver on client focus whilst managing relationships with multiple referral agencies is essential to the role. You will also provide support to our Occupational Therapists, Physiotherapists and Speech Pathologists to deliver quality outcomes for our clients.
Once onboard, you won’t look back You will support people within their natural environment, in ways which are inclusive of their family, friends and community. You will be part of an interdisciplinary team that is welcoming, supportive and continuing to grow rapidly due to our success and culture. Join the team that is skilled and passionate about providing therapy within a social model of disability with extensive opportunities to grow your career and craft your own pathway.
The successful applicant will: Have extensive experience in customer service and relationship management Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations Develop and build strong relationship with referral partners, therapists and other industry partners Demonstrate a high degree of skill in managing our client database and practice administration system (experience with Sales Force is very advantageous) Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest quality Experience with scheduling or rostering Act with a sense of urgency, set clear priorities and focus on the completion of tasks Demonstrate a high level of concern for accuracy Actively participate as a member of a team to help ensure that the team achieves its objectives Approach problems with a "can-do", problem solver attitude and enjoy the challenges that come each day Be change ready – we are always changing, improving and e....