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Customer Success Manager - SaaS


Customer Success Manager. SaaS platform, Flexible Work Environment. Leading Edge Tech.

BLACKROC is working with a growing SaaS company who has enabled many organisations across Australia, Europe and the U.S to become more efficient through using their platform and technology. They are looking to grow their team in Sydney with a Customer Success Manager who will partner with clients and help onboard and implement their platform and help to uncover new opportunities and areas for growth across their client portfolio.

Be part of a values-driven team who believe in rewarding your hard work and using leading edge technology including AI, to stay ahead of the game so you don't have to. The Role: Onboarding and implementation of all new clients Identifying new areas and opportunities for growth within existing accounts Continually improving the customer experience and working closely with customers to ensure that they get the most out of the platform. Coordinate discovery workshops with clients to develop successful partnership launches.

Work closely with internal teams to ensure support during projects and deliver quality results for clients. Be an informative and positive brand ambassador with all clients. Does this sound like you? 3 Years’ experience working in a Sales, Account Management or Customer Success Recruitment, Learning and Development or Talent Acquisition experience would be highly advantageous.

Strong SaaS or Technology understanding and passion for innovation. Target driven and the desire to grow revenue. Customer centric, collaborative and a team player Relationship focused, entrepreneurial spirit, and self-starter.

Personable and professional communication skills Good at multi-tasking. This is a great time to join a fast paced, fun and friendly team who offer a flexible working culture, great perks such as free lunches and team socials and genuine opportunity’s for career progression and personal and professional development Please note; due to the high volume of applicants, only successful candidates will be contacted. This is just one of the many relationship-focused positions I have on, so if this is not quite what you are looking for, get in touch, I would love to help map out your next future move with you.

Danielle McNeill | BLACKROC 0404 765345 danielleblackroc.co.

Date15 February 2021

Location -

type Full Time

Salary $65k-$75k + Super + Comms

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