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level 1 / level 2 IT Support

Harvey Nash

Awarded as a People & Employer of the Year, this business are hiring for a Level 1 and Level 2 Support analyst. Awarded as a People & Employer of the Year, this business are hiring for a Level 1 and Level 2 Support analyst. You will support clients’ IT infrastructures on a day-to-day basis & be constantly learning new technology.

This would suit someone with excellent communication skills, ability to support all types of users and be results oriented who is keen to solve problems. Requirements: Close commute distance to Mascot Australian Citizen or PR 1st class communication and customer facing skills Keen to learn This small and fast growing business work with a wide variety of national and international customers. As a Service Desk Analyst, you will be highly technical providing both L1 and L2 support as the clients’ first point of contact.

You will own, manage and solve their technical problems. Requirements: To apply you should have at least 12 months experience in IT support. You’ll have brilliant communication, listening and troubleshooting skills and you’ll thoroughly enjoy solving technical problems.

There is a huge amount of career potential here into L3, projects or even side career moves into other roles including security or pre sales Requirements: Successful candidates will have experience in a broad range of technologies that this company use everyday in a support capacity – preferably with an understanding of server and desktop operating systems. Some of the areas that we look for are: Key Microsoft server roles (Active Directory, Exchange, Skype for Business, Windows Server) Experience of service desk and monitoring systems ITIL for service management Office365 Cloud - Azure General Networking Virtualisation technologies such as VMware or Microsoft Hyper-V Storage technologies Backup/Replication Technologies such as Veeam Please apply now for an immediate telephone interview.

Date15 February 2021

Location -

type Full Time

Salary 60-65k & Super

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