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Customer Service Officer

Hays

Fantastic Opportunity | Begin in 2 Weeks | All Training Provided | Excellent Workplace Culture Your new company With your confident and personable manner, you will be responsible for assessing property claims and taking inbound calls from our customers with queries about active claims. You will be responsible for assessment, liaising with customers, speaking to internal and external parties to coordinate claim resolution and maintaining concise records throughout the resolution process. This diverse and interesting role will see you utilise your customer service and relationship building skills to ensure customer satisfaction is a priority.

Engagement period: Approx 4. Months (potential for extension) Dates of Employment: 27th November 2020 to 4th April 2021 Working Hours: Monday to Friday between 8:30am till 6pm Hourly Rate: $30.50 9.

50% (Super) Training; Will run for 2 to 3 weeks onsite in the office Location: Newcastle CBD Adhoc: Business unable to accommodate holidays or leave except for public holidays over christmas and New Years Your new role Our Customer Claims Consultants are the point of contact for customers enquiring about claims against Property insurance policies. Respond to high volumes of customer queries with our policy holders Accountable for property insurance policy claims assessment and investigation Liaise with customers, internal and external parties to coordinate claim resolution Maintain concise records throughout resolution process What you'll need to succeed Strong customer service experience Those that come from a contact centre, hospitality or retail background are encouraged to apply A positive and flexible attitude and manner Demonstrated ability to show empathy towards customers Strong interpersonal skills The ability to problem solve effectively The ability to work within a fast-paced high volume customer contact environment What you'll get in return Structured one-on-one coaching Comprehensive online learning so you can learn independently A fantastic opportunity to join a well-known organisation Outstanding team culture with regular team events What you need to do now If you're interested in this role, please forward a copy of your resume to Kooky.McCallumhays.

com.au LHS 297508 2440927.

Date08 January 2021

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