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Sr Mgr, Retail Customer Success

SPS Commerce

SPS commerce is looking for a Sr. Manager, Customer Success Community that leads engagement with SPS retail customers through customer success management and implementations in the Australia-New Zealand region. This role will lead net new customer success management and re-engaging with existing customers in partnership with our Sales team.

This role will lead a team of people who provides guidance to SPS retail customers in order to meet SPS revenue retention and expansion goals; along with customer adoption and engagement metrics. This role will be responsible for driving results for the ANZ segment, development of highly effective teams and be the voice of the customer segment. This role will be responsible for leading strategic cross-company initiatives to invest in people, process and technology to meet those customer needs.

Does this sound like you? You're a known leader - you can coach, mentor and develop a team of great talent with a unified mission and vision to coax the best out of everyone. You've got an impressive business acumen - everything leads back to ensuring business value realization for customers . You are a collaborative person who is able to build strong relationships with cross organizational leaders Why SPS? We're a growth company - we've been publicly traded for over 10 years and have an impressive track record of continuous growth and success.

As a market leader, you'll be part of a team that is solving some of the most complex problems facing the retail industry. We have a great commitment to your professional development. We know that our growth is built on the strengths of our team, so investing in employee growth is a priority.

The Day-to-Day Develop account plan strategies to lead customer and their communities through change, leveraging SPS experiences and best practices along with building out a new approach and ways of doing business to lead our customers and industry Build, develop and maintain a highly productive and skilled team of resources focused on delivering technical guidance to our customers, with the intent to develop a team of Customer Success Managers over time Align effectively with C-Level executives / business owners and serve as a point of contact for executive escalation and engagement for customers in team portfolio Responsible for delivery and success of the customer without ownership of the team directly responsible for the work needing to be performed R esponsible for planning resources to manage a portfolio of customers, that will include assigning customers to individuals on team while also owning a portion of that customer portfolio Engage in pre-sales activities to elevate customer success as a point of differentiation with SPS and drive sales cycle close rate Work closely with SPS internal teams (Retail Sales, Program Management, Supplier Sales, Product Management and Support) to align offerings with customer community needs Minimum Requirements Bachelor’s degree or equivalent combin.

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Date08 January 2021

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