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Student Intern: Customer Engagement Support (Melbourne)

SAP

Requisition ID: 273630 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Part Time COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots.

That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. PURPOSE AND OBJECTIVES Customer Engagement Support (CES) is looking for an energetic and capable intern who will assist with engagement support services across a range of SAP product domains and customer engagements.

The CES organization encompasses the responsibility of delivering a seamless, holistic, and best-of-all-worlds customer engagement support to customer-facing functions in CE&X and beyond. Our support is designed to positively impact our customers’ experience and will cover a broad range of post-sales customer-facing roles, engagement types, and customer segments along the entire customer-contract life cycle. EXPECTATIONS AND TASKS Collaborating with support engagement managers and product consultants to support customer requests and top issues Preparation for 360 customer assessments and follow up of action items.

Manage and review incoming requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for CES to take the appropriate next actions Filter requests for critical situations that require immediate action Schedule and participate in engagement support sessions with the assigned architects to better learn our customers’ business goals and to understand internal customer success practices Generate meeting minutes for Engagement Sessions, ensuring correct assignment of action items Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement Actively contribute to the collection and management of metrics required by the CES leadership Other tasks and projects as directed. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Currently studying a Bachelor or equivalent, ideally majoring in Information Technology, Computer Science or Business Solid familiarity with Microsoft Office tools, including Excel and PowerPoint. Capability to work in a team and collaborate effectively Strong multi-tasking and organiz.

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Date08 January 2021

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