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Overview: We are currently recruiting for a Solution Architect with experience in IVR and contact centre technologies to work within a dynamic team environment for an iconic Australian Company. The Role The Solutions Architect will have moderate to large-scale Contact Centre experience - spanning across Voice, Chat and Email, in products offered across Verint, Genesys platforms. You will be responsible for, but not limited to: Work closely with vendors to understand and gather business and technical requirements in order to design and architect effective and innovative testing solutions based on our products and services.
Provide consultancy and thought leadership to clients on test strategies, methodologies and best practices within the contact centre domains including IVR and social media including other non-voice channels. Liaise with project team and technical personnel to implement, deploy and deliver solutions based on the company's products and services. Create Solution design aligned to architecture guidelines and principles.
Develop, create and execute on test, design and deployment documentation. Ensure efficient, timely and successful delivery of products and services. Develop and facilitate live training sessions, product demonstrations, workshops and webinars to educate clients on the product suite.
Provide support for delivery teams to deliver solutions. Demonstrate and maintain expertise and a high-level of competency with the use of our products If required, provide pre-sales support assisting or providing input into Statement of Works and proposals. To be successful in these roles, you need to have the following skills and experience: Key Requirements: Experience in Architecture, Consultancy, or delivery roles Experience with IVR and contact centre technologies.
Strong background in Genesys and VERINT technologies will be preferable. If you have the experience to be successful and seek your next career opportunity, please APPLY NOW for more information..