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Technical Application Support Analyst - SQLBluefin Resources
The ideal candidate will have strong SQL experience and some understanding of code to support the backend system. Excellent customer service experience is essential too. Responsibilities: Provide support for the company's application including its users and associated services and configuration Reviewing code for bugs and expected functionality, Software Updates, SSL certs, Server config Writing advanced SQL scripts, Querying/Amending DB Installation of companies software, importing data from previous MIS and server configuration Provision of the Disaster Recovery service, maintenance and setups Managing and monitoring all tickets ensuring all are kept up to date within SLA Responding to escalated tickets by the end of each working day with an update Key Skills / Experience: Experience of application support Customer service experience - dealing with clients Solid proven working experience of SQL (Querying, writing scripts etc) Experience of programming/debugging/understanding code (.
net, asp.net ) MIS based ideally within education but not essential. Proven diagnosis and investigation experience within a software/IT support function Proven experience of managing incidents through to resolution or escalation Appreciation of ITIL principles If interested please respond with an updated resume in Word ASAP.