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Principal Resolutions Officer

Queensland Government

Applications limited to current Queensland Government Employees only Key outcomes/Accountabilities The aim of this role is to: Assist the Senior Lead, Resolution Services in managing the day to day operations of the team. This will include: Assisting in monitoring and reporting on team performance; Provide advice and feedback to staff with a focus on good decision making and the interpretation and application of legislation; Assisting the Senior Lead to ensure staff are provided with appropriate guidance, training, support and assistance; Undertake peer reviews in order to meet Quality Assurance framework objectives; Administer external service provider arrangements including expert technical and legal service providers. Cultivate relationships with stakeholders and partnership approaches to achieving QBCC's aims.

Manage complex and/or sensitive cases, building disputes and home warranty insurance claims at the direction of the Senior Lead and Manager Resolution Services. Contribute to the ongoing review and development of QBCC's operation and performance. Represent QBCC in promotional and educational activities and before the tribunal and courts.

Candidate attributes The ideal candidate will be able to: Undertakes objective, systematic analysis and draws accurate conclusions based on evidence. Takes personal responsibility for meeting objectives and progressing work. Interpret and apply legislation, policies and procedures in relation to complex and sensitive cases.

Manage relationships, stakeholder partnerships and problem solve to achieve innovation and deliver and promote quality customer service. Responds in a positive and flexible manner to change. Shares information with others and adapts to a changing environment.

Demonstrates self-awareness and a commitment to personal development. To apply for this position please submit your CV and a 2page (maximum) Cover Letter outlining your suitability to the role by addressing the Selection Criteria.

Date30 December 2020

Location -

type Full Time

Salary -

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