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Customer Service Officer based in Melbourne CBDAdecco
Our Government client is looking for experienced Customer Service Professionals to join their team Client Details Our client is a State based Government organisation that manage and plan our road network, whilst delivering leading road safety initiatives and customer focused services to the community. Understanding and meeting the changing needs of our customers is one of their key objectives, and they are seeking like minded people to join their large customer service team. Description In this role you will be responsible for: Working in a face paced environment as part of large customer service team.
Resolving customer queries and processing payments face to face and over the telephone. Learning, retaining and applying large amounts of product, procedure and system information in a fast paced and high transaction environment . Adhering to task and attendance rosters and deliver outputs to expected performance indicators.
Training Successful candidates will undergo an extensive training pathway. Appropriate support and guidance will be provided during and after this time. Profile To be successful in this position you will need: Motivation to work in customer services and a genuine interest in resolving customers enquiries A professional, enthusiastic and courteous demeanour and excellent attendance and punctuality Flexibility around hours and assignment requirements Intermediate computer skills Cash handling and EFTPOS experience Job Offer Please note you MUST be an Australian Citizen and must be willing to undergo a Criminal History check and a Driver's History Check .
If you are interested in this opportunity please click 'Apply Now' and forward a current copy of your resume in Word format.