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Medical Bookings - Customer Service Consultant
MRI Now is a leading national medical concierge booking service. Our clients are patients, doctors, insurance companies, employers and medical service providers. We coordinate appointments for patients across Australia.
We are looking for a number of customer service superstars to join our dedicated and friendly team. Your key responsibilities will include: Service excellence for a high volume of inbound and outbound calls; Arrangement and administration of patients appointments; Liaising with patients, doctors, insurance companies, employers and service providers in relation to patient appointments and updates; Delivering efficient and effective customer service to all of our clients and patients; Follow up of medical results and efficient delivery to our customers. What we are looking for: Demonstrated strong customer engagement skills including the ability to display empathy and active listening; Excellent verbal and written communication skills, including interpersonal skills; Excellent attention to detail; Lateral thinker who is able to find solutions and come up with best practice results in response to unique situations.
High level of computer literacy with proficiency in Windows-based applications Professional, polite and confident phone manner; Ability to understand and anticipate clients' needs and expectations; Ability to multi-task and attend to ad-hoc jobs as, and when they arise; Ability to work under pressure at times to handle and resolve urgent matters and time-critical medical appointments; Ability to work well as part of a team and also equally, work autonomously; Ability to work to deadlines and KPI's; A proactive/can-do attitude, taking ownership of issues as they arise; Ability to work a rotating roster (shifts vary between 8:00 am to 6:30 pm); Previous radiology and, or medical administration experience is highly desirable..