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Customer Service Officer - TraineeshipBank of Queensland
Join ASX 100 Finance Leader Seeking passionate Customer Service Officer to join the BOQ team on a Full Time traineeship Traineeship in Certificate III Financial Services Flexible workplace & Collaborative Team – Owner Managed Branch Noosaville Based About us: With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks with a full suite of banking products available to our customers. We focus locally offering old fashioned service to assist our customers in achieving their financial goals.
BOQ Noosa are excited to advertise for a trainee to join our growing, award winning, professional and focussed team environment. About the Role? As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services Day to day your key responsibilities will consist of: Teller duties including general enquiries, account opening/closing, deposits, withdrawals Floor walking and initiating quality conversations with customers Inbound and outbound calling to maintain and build customer relationships Daily maintenance of the ATM Cash management - ATM Services, Travelex Stationery orders Strong focus on compliance As this is a traineeship you will complete a Certificate III in finance.
About You? As a Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating: Contributor to a collaborative team environment Willingness to go above and beyond for your customers and colleagues Driven to take a personalised approach with every customer interaction "Can do" approach to all aspects of your role Ability to learn and confidently use a number of technical financial systems This is a fantastic opportunity to start and develop your career in banking, meet new people and join a motivated team of professionals. How to apply? To apply for this role please follow the links, The Bank of Queensland is committed to diversity and an inclusive workforce Required Skills Required Experience.