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Join a business that is passionate about their people Fantastic collaborative family culture Competitive remuneration Be enrolled into industry-accredited training courses Opportunities to form a career path for further development Roll'd is going through a rapid growth phase, with new stores opening often, we are looking for experienced and energetic team members to join our dynamic family. About us Roll'd is driven by its people, fresh authentic food and customer service under an evolving framework. Our roots are embedded deep within the Vietnamese culture where the very fabric of our existence is based on kinship.
You are a brother, sister, uncle or aunty whether you are related by blood or not. When you become part of Roll’d , you become part of our family, a link that is unbreakable. About the Role To assist the franchisee at the assigned Roll'd outlet, dynamically lead and manage all facets of operations within assigned Roll'd outlet.
To train and develop new and existing team member, to achieve sales growth and profitability through the Stores performance, whilst maintaining Roll'd company compliance standards and ethical Code of Conduct. In this role, you will report directly to your Franchisee, and be required to undertake the following duties: Assist the Franchisee with coordinating the entire Store operation, including front and back of house Be the embodiment of Roll'd’s band and culture Deliver superior guest service and ensure absolute customer satisfaction Respond and resolve customer complaints efficiently Organise and supervise a shift Assist with the appraisal of all team members’ performance and provide feedback to foster a positive environment and productivity within the Store Oversee training and development of team member Flexibility with working hours will be required, due to the nature of the hospitality business. About you We are looking for friendly and outgoing people, who are full of energy, love to engage with people and have strong family values.
You'll also need to have a strong work ethic and be committed to delivering exceptional customer service. To be successful in this role you would need to possess the following: Skills & competencies: Proven experience in a restaurant or QSR environment Proven track record managing and motivating a team Analytical skills and a solid understand of business management practices and strategies Familiarity with Point of Sale, Ordering, Stocktake and Rostering system Excellent communication and interpersonal skills Ability to manage time effectively Desirable Criteria: Ability to manage multiple tasks and people Ability to achieve outcomes with minimal supervision Able to build trust and show integrity by being genuine, talking straight and keeping promises Being accountable, proactive and innovative Show care by listening carefully and seeking feedback Contribute to a vibrant environment by being energetic, enthusiastic and engaged in everything you do Ability to adapt i....