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Southern Cross Personnel

Due to our clients operational requirements and customer service demands, this position has become available. This is an amazing opportunity to relocate to MOUNT GAMBIER, South Australia. The role will be based in Mount Gambier but will report to the clients branch in Adelaide.

The Team Leader is responsible for developing the skills and abilities of Service Technicians through training and onsite assistance. In addition to the requirements of the Team Leader, the incumbent will continue to meet the basic responsibilities of a Technician. Key Duties & Responsibilities: Assist in identifying skill sets in conjunction with the Manager as required; Ensure all Technicians are abiding by WHS & environmental policies Ensure that safe work practices are used when carrying out all tasks bearing in mind customer site conditions and requirements; Assist the Technicians in their ability to meet standard times in accordance with any quoted timelines; Ensure all Technicians are meeting the minimum standard for work bay cleanliness, technician grooming and presentation standards; Ensure regular contact is maintained with the Service Manager; Be the first point of contact for technicians for operational and technical matters; Assist technicians with methods to ensure labour utilisation, paperwork and operational requirements are met; Correct any customer issues in conjunction with the Service Manager; Work with technicians to maintain inventory stock levels; Review the behaviour and work ethic of the Technicians and recommend any action if required; Work with the Service Manager to implement changes; Other tasks as requested by the Service Manager.

Skills and experience: Previous experience leading a team in a similar environment; Relevant trade qualification; Experience in maintenance of IC and/or battery electric forklifts; License to install and repair LPG systems (desired); Excellent customer service skills Strong communication and interpersonal skills Strong organisational and time management skills Strong ability to work as part of team..

Date29 December 2020

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