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Hospitality Coordinator (Maternity Leave Contract)

Humanology

Work for a highly regarded, not-for-profit aged care organisation Lead a team to provide customer service excellence Salary packaging benefits available The Opportunity Reporting to the General Manager Residential Care, you will be responsible for managing and overseeing the Hospitality Services for the Residential Home, including Kitchen and catering services, Café facility, laundry services and cleaning services. This opportunity is an immediate start, fixed-term contract (maternity leave cover) until May 2021 with the possibility of being extended. Your duties will include: Oversight of compliance within the home’s kitchen including food safety, menu development, and food preparation and service.

Responsible for maintaining cleaning and laundry standards in line with accreditation requirements. Work within health and safety regulations in order to prevent accidents and ensure a safe environment for both residents and staff, reporting hazards where appropriate. Oversee the Hospitality team, including roster oversight, performance and organising relevant training in line with training needs and legislative requirements.

Management of hospitality budgets, in consultation with the GM Developing external relationships with contractors and oversee the quality of work conducted at the home - e.g. laundry supplier Providing excellent customer service to internal and external stakeholders To be successful in this position you will be a role model and leader in supporting and affirming the service excellence culture, vision and mission of LHI.

You will be able to demonstrate responsible and thoughtful use of resources, being mindful of the costs of consumable items and the environment. About You You are an experienced Chef and leader of people who finds job satisfaction in providing customer service excellence. You have: Formal qualifications as a Chef Experience in managing hospitality staff Understanding of legislation relevant to the vulnerable older person.

Well-developed organisational and time management skills and the ability to proactively identify and meet expectations in a timely manner. Able to develop strong, professional relationships with all internal/external stakeholders Ability to be self-directed and work autonomously. Well developed interpersonal and communication skills – written and verbal.

Effective time management and problem-solving skills. Proven ability to prioritise work, manage pressure and deal with competing demands effectively. Intermediate computer skills A commitment to ongoing professional development.

Previous experience in working with older people or in an aged care environment, and/or using HumanForce software is highly desirable, however not essential. About Our Client LHI Retirement Services (formally Lutheran Homes Inc.) was founded in 1957 and they continue to grow today, striving to achieve aged care service excellence by valuing people.

The village at Glynde, where this position is based, consists of appr.

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Date29 December 2020

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