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Leveler - SoftlabsSoftlabs
Long term contract Australian Citizen or current baseline security clearance required About The Role: Softlabs is looking for motivated and experienced Level 2 IT Support Analysts to work on system applications. As an Experienced Level 2 IT Support Analyst you will be responsible for: Investigating & resolving incidents, providing advice on the system rules. Participate and contribute to continual improvement of problem management processes.
Analysing trends in reported incidents to assist in identifying issues. Monitor incident queue volumes and adhere to timeliness standards. Provide assistance to teams, and first level support as required.
Maintain documentation to assist in the monitoring and resolution of incidents. You will work under the general direction and support of senior stakeholders. Be able to work autonomously within the defined parameters; plan your work and contribute to team work in the contest of competing priorities.
Essential Skills and Experience Excellent Communication and Collaboration skills. Demonstrated experience in analysing business process. Demonstrated ability to learn and understand IT services/systems.
Experience in working in a support role on an IT service/project. Commitment to delivering a good customer service experience and contributing to a process of continuous improvement. Desirable Skills Demonstrated ability to build and execute complex SQL queries and identify patterns in data which could indicate the presence of a defect.
Demonstrated knowledge and experience of supporting applications. Experience with an agile working environment. Prior experience with Government organisations.
We are looking for Support Analysts in Sydney, Brisbane, Melbourne and Perth. If you are interested in this position, please click Apply and your details will be sent through to us for review. If you wish to have a confidential discussion call us on 02 9158 1270 or call Nikki 0482 693 975 for more information.
Application Deadline: 21/12/2020 Expected Start Date: 11/01/2021 Job Types: Full-time, Contract Salary: $550.00 – $650.00 per day.