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Fraud Officer - Big 4 BankRandstad
Your new company Push yourself within the Group Fraud Management Services of a bank renowned for leading the Australian financial services space. Deliver to the best of your ability within high performing teams, committed to providing safer banking to customers through fraud prevention, detection and response. Your team believes in providing an excellent customer experience and continuously contributing to improvement initiatives.
Your new role Prevent, detect and respond to scams, credit card, digital and/or general banking related frauds incidents in a timely manner Effectively communicate to and guide customers through in-depth conversations to prevent financial loss to customers Innovate and improve processes and systems within wider GFMS Determine and communicate appropriate paths of action for customers after assessing scams events and liability of involved parties. Assess dispute files to identify banks recovery opportunities and take immediate action as required Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained Contribute to a high standard of service to all internal/external clients through building effective working relationships with relevant parties including other teams in GS&A and staff from other Business units Escalate priority cases in timely, professional manner to all stakeholders Build strong working relations with wider teams in GFMS and contribute to team performance and culture Your skillset and experience Must have at least 2 years experience within a phone based / contact centre banking environment Understating of fraud issues within banking and financial services Exceptional customer service skills, communication skills, accuracy and problem solving skills Your benefits Shape your career within a Big 4 Bank and enjoy opportunities beyond this role. Your new position will equip you with a strong technical skillset, opportunity to take initiative and further your analytical mind.
Your new team is a collaborative, high functioning team that values delivering fair outcomes with integrity and quality. Enjoy convenience of office being just minutes from Parramatta Westfields and station. Your next step To launch your career to the next level, click 'apply now' or contact Sandra Sadaka on 02 8095 1752 or sandra.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background..