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Internal Sales / Customer ServiceStaff Australia
Immediate Start Friendly work environment Fulltime position A fantastic opportunity exists for a dynamic Internal Sales / Customer Service Representative to join this reputable Trades Supply company based in Tullamarine. You will be responsible to ensure that inbound sales and customer services enquiries by phone and email are handled professionally, with a strong focus on customer satisfaction and efficiency. If you have worked in a hardware/plumbing retail company or worked as a tradesperson and wanting to get off the tools, then a career in a Customer Service /Internal Sales role would be ideal for you.
Your duties will include, although are not limited to: Receiving inbound calls with technical enquiries regarding orders, prices, and availability Assist customers at the trade counter Create sales orders, review & collate documents for warehouse to pick Support external sales team by inputting orders narrated to them Maintaining customer database with all relevant and updated information Prepare and raise customer quotations Resolving customer complaints Data entry into NetSuite To be considered for this position you will demonstrate the following attributes: The ability to multitask and work in a busy environment 5 years working in a similar role/industry A current driver's license and forklift license - preferred, not essential Flexibility to regularly changing circumstances e.g. temporarily assisting in warehouse roles as and when required Excellent telephone manner and communication skills - Both written and verbal Intermediate computer skills Attention to detail and good organisational skills Ability and willingness to work as part of a team The successful candidate will have a passion for great customer service and have a positive attitude.
You will be working within a reputable organisation and a very supportive team environment. To submit your application, please forward you resume in 'word' format by selecting apply, or alternatively contact Jo Gerges on 03 9353 2000 to discuss the role in further detail..