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Customer Service Team LeaderAdecco
Adecco are proud to be partnering with the Australian Federal Government on a full time/casual recruitment project. Client Details Adecco are proud to be partnering with the Australian Federal Government on a full time/casual recruitment project. We are currently looking for experienced Customer Service Team Leaders to join our growing team in roles that are due to commence early January 2021 Description Your role will be to manage a team of service officers in their day-to-day operations.
You will provide support to the team, approve leave and allocate and monitor workload and performance. Team Leaders work with their leadership groups to resolve escalated customer issues, identify and address staff learning and development needs as well as assist in implementing change Profile You must be an Australian citizen and willing to submit documents in order to complete an entry level security check, consisting of a National Police clearance, Citizenship Status check and Identify check. We are looking for the following? Due to the sensitive and sometimes complex nature of queries, individuals will need to demonstrate a strong level of empathy, resilience, problem-solving and possess the ability to work within a highly process driven environment.
Your Experience? Excellent customer service and administration skills Previous experience managing, supporting and developing staff members Call centre management experience preferred Previous government experience an advantage Ability to manage customer aggression and/or inappropriate behaviour Experience in planning, organising and prioritising work for self and the team Job Offer You will be expected to work full-time hours, Monday to Friday and will be rewarded with an hourly rate of $41.00 plus super. Adecco and the Australian Government are equal opportunity employers as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people are encouraged to apply.