Our Client is one of the fastest growing premium automotive brands in Australia. The company is a globally recognised brand, known for its innovation, heritage and leading performance. As a premium brand, our client manages all customer enquiries through its own in-house Customer Relationship Centre to ensure an outstanding customer service experience from the very first day.
The Role Due to ongoing growth, the Customer Relationship Centre has created a new role to welcome all new customers to the brand and is now seeking a Brand Ambassador to join the team on a part-time basis. From the comfort of your own home office, you will be responsible for contacting approximately 150 recent customers per week, welcoming them to the brand and confirming their contact details. The Responsibilities Roughly 150 warm outbound calls per week to new customers; Update the database with relevant customer information; Arrange call back times; If required, assign call to a customer relations specialist; Representing a premium brand.
The Requirements Previous Customer Care experience, preferable but not essential; Excellent communication skills; Professional and friendly phone manner; High level of customer service; Good computer and typing skills; Effective time management skills; Ability to work autonomously and without supervision; High work ethics. The Benefits Flexible working hours (2-3 hours/ day Monday to Friday, or 2-3 days/week with 5-6 hours/day) Rare opportunity to work from home Required hardware and software will be provided by the company, incl. installation and maintenance In-house training and coaching through an experience customer relations specialist for the first 1-2 weeks No weekend work required Initial 6-9 month contract with potential to be extended or go permanent.
This is an excellent opportunity for friendly, organised and motivated candidates who are looking for a customer aftercare focused role that offers a high level of flexibility, previous applicants need not apply. To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Anthony Ristuccia on 02 9919 6900.
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